Archive for 2007

Do Your Customers Love You?

Do Your Customers Love You?

Fortune Small Business, September 2007

With shoddy service the norm, this cover story profiles several small companies that offer an alternative: extreme customer service.

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Forest Hills Gardens: #1 Cottage Community

Forest Hills Gardens: #1 Cottage Community

Cottage Living, July-August 2007

Martin’s essay on the historic New York City community in which he lives.

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Xethanol: A Biofuels Startup Can’t Deliver on its Promises

Xethanol: A Biofuels Startup Can’t Deliver on its Promises

Fortune Small Business, February 2007

In an apparent effort to pump up its stock price, Xethanol made bogus claims about alt-fuel breakthroughs.

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Same House, Lower Payments

Same House, Lower Payments

Ladies’ Home Journal, February 2007

Story describes the scope of the mortgage meltdown and explores refinancing options for besieged homeowners.

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